Platform Standards
These standards apply to all accounts, storefronts, wishlist items, profiles, messages, and checkout-related content on TalkSocal. By using the Platform, you agree to comply with these rules alongside our Terms of Service.
Our values
- Generosity — We celebrate the spirit of giving and build a space where kindness thrives.
- Respect — Every person deserves dignity, regardless of background, location, or identity.
- Honesty — Authentic profiles, genuine wishlists, and honest engagement only.
- Safety — We take a firm stand against harmful behaviour of any kind.
- Inclusion — Everyone is welcome. Discrimination is not.
- Fairness — Members and Supporters are treated equitably; we protect both sides of every transaction.
1. Permitted uses
All users may:
- Browse wishlists and discover gift ideas
- Purchase wishlist items through TalkSocal's official checkout
- Submit honest reviews and feedback on completed Transactions
- Communicate with other users through official Platform messaging
Members may additionally:
- Create, manage, and share personal or curated wishlists
- List items for Supporters to purchase, in accordance with these standards
- Receive Payouts for completed Transactions via the Platform's payout system
- Promote their TalkSocal storefronts on personal social media channels (non-commercial, personal use only)
2. Listing and storefront standards
Members must:
- List only items they have the right to sell or fulfil
- Use specific, identifiable product titles (e.g. "Sony A7 IV body") rather than vague descriptions
- Ensure all Listing descriptions, images, and values are accurate, complete, and not materially misleading
- Use identifiable wishlist items tied to clear order amounts — not open-ended campaign-style listings that disguise unrestricted transfers
- Fulfil confirmed orders promptly and in accordance with the Listing description
- Comply with all applicable consumer protection, product safety, and distance-selling regulations
3. Prohibited content and activity
The following are strictly prohibited and will result in immediate content removal and may result in account termination:
Illegal activity
Any activity in violation of applicable law; money laundering; buying or selling stolen goods; facilitating sanctions evasion.
Adult and exploitative content
Adult services, escorting, or sexually explicit content of any kind. Any content that exploits, sexualises, or harms minors — zero tolerance; immediately reported to the IWF (Internet Watch Foundation), NCMEC, and relevant law enforcement.
Prohibited items
- Counterfeit, pirated, or stolen goods
- Firearms, offensive weapons, ammunition, or items regulated under UK firearms or weapons legislation
- Controlled substances, medications requiring a prescription, or unauthorised supplements making unverified health claims
- Gambling products or services
- Gift cards, prepaid cards, store credit, vouchers, or any form of quasi-cash instrument
- Digital goods that circumvent copyright protections (e.g. pirated software, unauthorised streaming accounts)
Financial fraud and money transmission
Pyramid or Ponzi schemes; fake investments; phishing tools; informal peer-to-peer cash transfer services; money transmission; crypto schemes; open-ended campaign-style listings that do not match the wishlist item model or that disguise unrestricted transfers without a clear fulfilment object.
Fraud and deception
Creating fake accounts; impersonating any person or entity; submitting false or misleading Listing information; manipulating reviews or ratings; misrepresenting items to induce purchases.
Harmful and hateful content
Hate speech or content inciting discrimination, hostility, or violence based on race, ethnicity, religion, gender, sexual orientation, disability, nationality, age, or any other protected characteristic. Content glorifying, promoting, or facilitating violence, terrorism, or self-harm.
Harassment and abuse
Threatening, intimidating, or bullying any user; stalking or repeated unwanted contact; doxxing. If someone asks you to stop contacting them, do so immediately.
Technical abuse
Uploading malware or harmful code; attempting unauthorised access to any account or Platform system; running bots or automated scrapers without permission; exploiting Platform vulnerabilities.
Circumventing Platform payments
Conducting Transactions or soliciting payments outside TalkSocal's official payment system. All Transactions must be completed through the Platform. Do not share unverified payment channels in bios or posts.
Intellectual property infringement
Listing, uploading, or distributing content that infringes copyright, trademark, or other intellectual property rights without authorisation.
Spam
Sending unsolicited bulk messages or promotional content to other users via Platform messaging.
4. Restricted content (prior approval required)
The following categories require prior written approval from TalkSocal before listing:
- Age-restricted products (e.g. alcohol-related gifts, tobacco accessories) — subject to age verification of Supporters
- Products making regulated health or medical claims
- High-value goods above specified transaction thresholds
- Items requiring customs declarations or subject to import restrictions in major markets
Contact support@talksocal.com to request approval.
5. Community behaviour
Be respectful. Treat all users with courtesy and good faith across all Platform interactions — wishlists, messages, reviews, and community features.
Be honest. Use your real identity and accurate information. Do not impersonate others, misrepresent yourself, or fabricate reviews.
Protect privacy. Do not share another user's personal information without their explicit consent.
Responsible gifting. Purchase gifts through official Platform channels only. Do not attach conditions or expectations that would make the recipient feel uncomfortable or obligated.
A note on our global community. TalkSocal serves users across different cultures, time zones, and legal environments. We ask all users to approach interactions with cultural awareness and patience.
6. Enforcement
TalkSocal may, depending on severity and frequency:
- Remove non-compliant content without notice
- Issue a formal warning
- Temporarily suspend account access
- Permanently terminate accounts and withhold Payouts
- Refer matters to law enforcement
Appeals may be submitted to support@talksocal.com within 5 business days of an enforcement action.
7. Reporting
Report violations via the "Report" feature on any Listing or user profile, or email support@talksocal.com with URLs, account names, and timestamps. All reports are treated confidentially. We aim to review within 48 hours.
Do not retaliate or publicly shame others — report and let us handle it.
Operated by MILIAO INFORMATION TECHNOLOGY CO., LTD., trading as TalkSocal
Unit 7, Wilson Business Park, Manchester, UK, M40 8WN · Company No. 16998094 · Registered in England and Wales
support@talksocal.com